Privacy Policy

1. Who We Are

ScriptEvolve Private Limited determines the purposes and means of processing for personal data collected through our own website, lead forms, sales communications, vendor communications, and general client relationship management. Where we process client content, end-user data, or application data strictly under a client's documented instructions, we do so as a processor or service provider and not as an independent owner of that data.

2. Categories of Data We Collect

We may collect identity and contact data such as your name, company name, business contact details, phone number, job title, billing details, and project contact details. We may also collect commercial and project data such as requirements, technical documentation, statements of work, payment references, support requests, and correspondence history.

We may collect technical and usage data such as IP address, browser type, device information, operating system, approximate location, referral source, visited pages, timestamps, and website interaction data. If you use products, SaaS environments, or hosted systems that we operate, we may also process account credentials, audit logs, support attachments, and configuration data needed to deliver the service.

3. Sources of Data

We collect personal data directly from you when you submit forms, request a quote, sign a contract, communicate with our team, or use services we provide. We may also receive data from your employer, authorized representatives, publicly available business sources, analytics tools, payment intermediaries, hosting providers, customer support tools, and third-party integrations that you authorize or use in connection with our services.

4. Purposes of Processing

We process personal data to respond to inquiries, prepare proposals, onboard clients, deliver web development and software services, manage hosting and infrastructure, provide technical support, maintain platform security, issue invoices, collect payments, prevent fraud, comply with legal obligations, and improve the quality, reliability, and performance of our website and service operations.

Where permitted by law, we may also use business contact information for service updates, relevant marketing communication, case-study discussions, and relationship management. You can object to or unsubscribe from non-essential marketing communication at any time.

5. Legal Bases for Processing

Depending on the context, we rely on one or more of the following legal bases: your consent, performance of a contract, steps taken prior to entering into a contract, compliance with legal obligations, protection of legitimate business interests, and protection of vital interests where applicable. Legitimate interests may include operating our business, securing systems, servicing accounts, recovering payments, and improving our offerings in a proportionate manner.

6. How We Share Data

We do not sell personal data. We may share personal data with employees, contractors, professional advisers, infrastructure providers, payment processors, cloud hosting vendors, analytics providers, communication platforms, CRM systems, and other subprocessors or service providers who require access to support our operations and who are bound by confidentiality and security obligations.

We may also disclose information where required by law, regulation, court order, lawful governmental request, merger or acquisition diligence, or to establish, exercise, or defend legal claims.

7. International Transfers

Our operations, providers, and clients may involve cross-border processing. Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate contractual, organizational, and technical safeguards are in place, including contractual protections and access controls proportionate to the nature of the data and the services being delivered.

8. Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including account administration, service delivery, dispute handling, legal compliance, bookkeeping, security review, and enforcement of contractual rights. Retention periods vary based on data type, applicable law, contract requirements, and operational necessity. When data is no longer required, we delete, anonymize, or securely archive it as appropriate.

9. Security Measures

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, misuse, and loss. These measures may include access control, account authentication, encryption in transit where appropriate, backup procedures, logging, environment segregation, vendor review, and least-privilege access practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion, restriction of processing, portability, withdrawal of consent where consent is the legal basis, and objection to certain processing activities. You may also have the right to lodge a complaint with a competent supervisory authority. Where we act only as a processor for client data, requests should generally be directed first to the relevant client as controller.

11. Cookies and Tracking

Our website and digital services may use cookies, pixels, log files, and similar technologies for essential operation, analytics, security, and user experience purposes. Additional details are described in our Cookie Policy. Where required by law, we seek consent for non-essential cookies and similar technologies before activating them.

12. Children's Data

Our services are intended for businesses, professionals, and authorized users, and are not directed to children. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data to us improperly, contact us so we can investigate and take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The revised version will be posted on this page with the updated effective understanding reflected by continued publication and use. Material changes may also be communicated through additional notice where appropriate.